Ajo89 Privacy Policy — Protection of Malaysian User Data
This policy explains how ajo89 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Updated: January 2026
1. Information We Collect
When you register and use the ajo89 platform, we collect various types of information to ensure a secure, seamless, and relevant experience for Malaysian users. The categories of information collected are as follows:
Account & Identity Information
During registration, we collect full name, date of birth, email address, mobile number, and identification details needed for identity verification (KYC). Supporting documents such as ID cards or passports may be requested to comply with platform requirements.
Device & Browser Information
We automatically collect technical information including device type, operating system, web browser version, IP address, and general location data (state/city). This information is used to optimise the platform experience across different devices — particularly for mobile users in Malaysia.
Local Payment Information (MYR)
To process deposit and withdrawal transactions in Malaysian Ringgit (RM), we retain payment method details including bank name, account number (in masked form), and transaction records. Credit or debit card data not stored directly on our servers — processing is carried out by certified third-party payment providers.
Platform Usage Data
We record activity on the platform, including betting history, login times, pages visited, session duration, and interactions with platform features. This data is used for internal analysis to improve our services and detect suspicious activity.
Summary of Data Collected
- Name, email, phone number
- Identity verification documents
- Device type and browser
- MYR transaction records
- Cookie and session data
- Platform activity records
2. How We Use Your Information
Ajo89 uses the collected information solely for the purposes outlined here and will not use it beyond this scope without user consent:
- Verifying user identity and processing new account registrations.
- Securely processing deposits and withdrawals in Malaysian Ringgit (RM).
- Detecting and preventing fraud, multiple account usage, or activities violating platform terms.
- Sending important notifications about accounts, security, or policy changes to users.
- Complying with all relevant legal obligations and authorities' requirements.
- Optimising platform performance based on the usage patterns of Malaysian users.
- Providing effective customer support when users contact us.
- Sending promotional information and platform offers (only where the user has given consent).
- Conducting internal analysis for product development and improving the user experience.
Ajo89 does not sell users' personal information to any third party for marketing purposes.
3. Cookies, Tracking & Data Storage
Cookie Usage
The ajo89 platform uses cookies and similar tracking technologies to enhance the user experience. The cookies we use fall into several categories: session cookies (automatically deleted when the browser is closed), preference cookies (saving language and display settings), and analytics cookies (collecting usage statistics without personally identifying users).
Users can manage cookie settings through their web browser. However, disabling certain cookies may affect the functionality of some platform features.
Data Storage & Security
All personal data of ajo89 users is stored on servers protected with industry-standard encryption. Access to user data is restricted to staff who require it to carry out their duties, and all access is logged for audit purposes.
Inactive account data may be retained for a period determined by compliance requirements before being securely deleted. Users who close their accounts may request data deletion through official ajo89 support channels.
4. Sharing Information with Third Parties
Ajo89 may share user information with third parties only in the following limited and controlled circumstances:
- Payment Providers: Required transaction details are shared with payment processors to complete deposits and withdrawals in MYR. These providers follow strict data security standards.
- Game Providers: Basic session and betting data may be shared with third-party game providers offering Live Casino content and games on the platform.
- Legal Requirements: ajo89 will disclose user information to relevant authorities when required by law or a valid court order.
- Fraud Detection: Technical information such as IP addresses may be shared with fraud detection services to protect the integrity of the platform and the security of our users.
Ajo89 does not share user information with advertisers, data brokers, or any other third parties for marketing purposes without the user's explicit consent.
Sharing Only When
- Required to process MYR payments
- Game providers require session data
- Required by law or court order
- Required for fraud detection
- User has given explicit consent
5. User Rights Regarding Personal Data
As a user of the ajo89 platform, you have rights regarding your personal data. We respect these rights and provide clear channels for you to exercise them:
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted through official support channels and will be processed within a reasonable timeframe.
Right to Rectification
If you find that the personal data held by ajo89 is inaccurate or outdated, you can request a correction. Some basic information can be updated directly via your account settings on the platform.
Right to Erasure
You may request deletion of your personal data upon account closure, subject to any legal retention obligations that may require us to keep certain records for a specified period. Deletion requests are processed once all outstanding transactions have been settled.
Right to Withdraw Consent
For marketing or promotional communications, you may withdraw consent at any time by contacting ajo89 support. This withdrawal will not affect data processed prior to the withdrawal.
To exercise any of the above rights, please contact us at: [email protected]
6. Policy Changes & How to Contact Us
Privacy Policy Updates
Ajo89 reserves the right to update this Privacy Policy from time to time to reflect changes in data collection practices, legal requirements, or platform improvements. The date of the most recent update is shown at the top of this page.
Significant changes will be communicated via an in-platform notice or by email to registered users. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. Users are encouraged to check this page periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data on the ajo89 platform, please contact our support team via official email. We endeavour to respond to all privacy-related enquiries within a reasonable timeframe and to provide clear, helpful explanations.
For general inquiries, you may also refer to the page FAQ which provides answers to common issues related to accounts and privacy.
Support email: [email protected]